Aitheris Labs

Privacy

Last Updated: February 2026

Aitheris Labs Pty Ltd (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.aitherislabs.com], or engage with our other digital products or services (collectively, the “Services”).

We are an Australian company (ACN: 694 935 807) committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) for our European users.

1. Information We Collect

We collect information that identifies you personally or allows us to contact you (“Personal Data”), as well as non-personal statistical data.

A. Data You Provide to Us

  • Account Information: When you register or use any of our services, we may collect your name, email address, and [other fields, e.g., job title, phone number].
  • Support Data: Information you provide when you contact us for support.

B. Information Automatically Collected

  • Device Data: We collect information about your mobile device or computer, including IP address, operating system version (iOS/Android), device model, and unique device identifiers.
  • Usage Data: Details of your visits to our Services, traffic data, location data (if enabled), and other communication data.

C. Data from Third Parties (Social Media)

  • LinkedIn & Others: If you access our Services via a third-party connection or log-in (e.g., LinkedIn), we may collect your user ID and/or username associated with that third-party service, as well as any information you have agreed to make available.
    • Note: We do not post to your social media profiles without your explicit consent.

2. How We Use Your Information

We process your data for the following purposes:

  • To Provide Services: To operate and maintain the services or apps and our platforms.
  • To Improve: To analyze usage trends and optimize user experience (Apple/Google Analytics).
  • To Communicate: To send you administrative information, such as updates to terms or policy changes.
  • Security: To detect and prevent fraud.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we rely on the following legal bases:

  • Contract: Processing is necessary to provide the services you requested (e.g., using the App or Service).
  • Legitimate Interests: For improvement of our services and security.
  • Consent: For specific actions like marketing emails (which you can withdraw at any time).

4. Disclosure of Your Information

We may share information with:

  • Service Providers: Third-party vendors who perform services for us (e.g., cloud hosting via AWS/Google Cloud, analytics providers).
  • Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

5. International Data Transfers

We are based in Australia. If you are accessing our Services from the European Union, United States, or other regions, please note that your information may be transferred to, stored, and processed in Australia or other countries where our cloud servers are located. By using our Services, you consent to this transfer. We utilize standard contractual safeguards to protect your data during such transfers.

6. Your Data Rights

A. For All Users (including Australia)

  • Access & Correction: You have the right to request access to the personal information we hold about you and ask for corrections.
  • Complaints: If you believe we have breached the Australian Privacy Principles, you may contact us. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

B. For GDPR (Europe) Users

  • Right to Erasure (“Right to be Forgotten”): You may request that we delete your personal data.
  • Right to Portability: You may request a copy of your data
  • Right to Withdraw Consent: You may withdraw consent for processing at any time.

C. Apple & Google Requirement (Data Deletion) To request the deletion of your account and associated data, please contact us at support@aitherislabs.com or use the “Delete Account” feature within the respective app or service that you are using.

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., tax, accounting).

8. Children’s Privacy

Our Services are not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal data from children.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Entity Name: Aitheris Labs Pty Ltd
  • Email: privacy@aitherislabs.com